Returns & Exchanges
At Štorija o Božiću, we want your holiday home to be perfect, which is why we offer a 14-day return window for all unused seasonal decor in its original packaging. If your festive items do not meet your expectations, our simple return process ensures a stress-free experience during the holiday season.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for return to receive a Return Authorization code.
Pack the Items
Carefully place the unused home decor items back into their original packaging, ensuring all fragile elements are securely protected for transit.
Shipping the Package
Affix the provided return label to your box and drop it off at any authorized courier location; please retain your tracking receipt for confirmation.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing