Frequently Asked Questions
Everything you need to know about bringing the magic of Christmas into your home.
What shipping methods do you offer for fragile ornaments?
We use specialized premium packaging for all delicate items to ensure they arrive safely. All orders are shipped via tracked courier services to provide peace of mind during the holiday rush.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. During the peak November and December season, we recommend ordering early to account for potential carrier delays.
What is your return policy for seasonal decor?
We offer a 14-day return window from the date of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure bank transfers to make your shopping experience as smooth as possible.
Are the handcrafted decorations unique?
Yes, many of our products are artisan-made, meaning slight variations in color and texture may occur, making every piece a unique addition to your home.
Do you offer international shipping?
Currently, we ship to all EU countries. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.